CALL FOR PROPOSALS SUBMISSION
INTRODUCTION
The Wildlife Conservation Society (“WCS”) is a New York not-for-profit corporation and is a tax-exempt organization as described in Section 501(c) (3) of the U.S. Internal Revenue Code. WCS’s charitable purpose is to save wildlife and wild lands through careful science, international conservation, education, and the management of the world’s largest system of urban wildlife parks.
The Wildlife Conservation Society (WCS) invites qualified service providers to submit proposals for the provision of a hotline with Speech‑to‑Text services integrated into WCS’s existing Grievance Redress Mechanism (GRM) for Kahuzi‑Biega National Park (KBNP) in the Democratic Republic of Congo.
BACKGROUND
WCS has an operational and established Grievance Redress Mechanism (GRM) used to collect, manage, and follow up on grievances and reports related to its activities around Kahuzi Biega National Park.
The GRM currently relies on Kobo Toolbox for grievance intake and Asana for case management, linked through an existing data integration workflow.
OBJECTIVES OF PROJECT
The objective of this assignment is to provide and operate an automated hotline with Speech to Text functionality, enabling grievances to be submitted via voice calls and automatically transcribed into text and transmitted into WCS’s existing GRM intake system.
The hotline and Speech to Text services must be technically integrated with the current GRM architecture, primarily through Kobo Toolbox.
SCOPE OF THE SERVICES
Under this assignment, the selected service provider will be responsible for:
The expected deliverables include:
ELEGIBILITY AND SELECTION
The Service providers should demonstrate experience in:
The detailed terms of references and other requirements are available on request, through the following e-mail: ambabazi@wcs.org not later than 20th May 2026.
PROPOSALS SUBMISSION CONDITIONS & INSTRUCTIONS
All requests for clarification and questions concerning this RFP must be submitted in writing no later than the 20th/May/2026 via email to ambabazi@wcs.org with a copy to jonguka@wcs.org, please indicate “Clarification : ‘’Provision of a Hotline with Speech‑to‑Text Services Integrated into an Existing Grievance Redress Mechanism at Kahuzi-Biega National Park)” on the subject line. Responses, if determined appropriate by WCS, will be issued in writing to all known proposers.
All proposals shall be submitted as an attached digital file to the submission email including attachments, exhibits or appendices. Emails shall be submitted to: africaprocurement@wcs.org with a copy to jonguka@wcs.org, please indicate “Proposal : ‘’Provision of a Hotline with Speech‑to‑Text Services Integrated into an Existing Grievance Redress Mechanism at Kahuzi-Biega National Park” on the subject line.
Proposals must be received no later than 5:00 PM CAT, 29th May 2026.
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